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Our president and founder, Virginia Scuderi, is a recognized speaker in the help desk industry. She restarted the HDI Capital Area Local Chapter in 2003 which has won 3 awards from HDI under her leadership; Rising Star Award - 2003, Membership Team Excellence Award - 2003, Newsletter Team Excellence Award - 2003. Ms. Scuderi is requested to speak throughout the country and often appears at the HDI Annual Conference.




11/4/2004 MRA/DORS Conference - Virginia Scuderi will present "Managing in Difficult Times" a stress management session at the Maryland Division of Rehabilitation Services Conference.

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10/27/2004

"Effective Communication Skills" -  onsite 2 hour presentation at NASD, Rockville, MD


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9/23/2004

HDI Nashville Local Chapter - Virginia Scuderi will speak at the HDI Nashville Local Chapter on the subject of certification.


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9/22/2004 "Effective Communication" - Three hour presentation at System Source, Hunt Valley, MD.

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4/19/2004 Breakfast Roundtable - Virginia Scuderi will facilitate a discussion about the importance of Mission Statements at the HDI Annual Conference in Orlando, FL.

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4/17-18/2004

HDI Annual Conference, Orlando, FL pre-con -- Virginia Scuderi will be facilitating the Customer Support Services certification training


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1/23/2004 Creating Fully Functioning Teams - Three hour presentation at System Source, Hunt Valley, MD.

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1/21/2004 HDI Capital Area Local Chapter meeting - Virginia Scuderi will facilitate a discussion on SLAs

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