Software training since 1988.

Developing training curricula since 1993.

International seminar presenters since 1993.

Member of HDI (Help Desk Institute) since 1993.

Founding Member of Help Desk Institute's Individual Certification Standards Committee, 1999.

HDI Authorized Training Partner since 2000, rejoining HDI faculty in 2006 upon HDI's termination of the Authorized Training Partners program.

HDI Certified Trainer.

HDI Capital Area Local Chapter member.

Our President, Virginia Scuderi, was elected HDI Capital Area Local Chapter President  in 2003 and again in 2005.

Virginia Scuderi elected HDI Northeast Regional Director for 2006 - 2008.

HDI Support Center Certification Auditor.

ITIL certified trainer.