Training is a critical element to a successful organization.  Appropriate and applicable training influence positive morale and staff retention. Loyal and long term staff influence a positive reputation for your organization. And, a positive reputation sets your customer's expectation for service. Ensuring that your customer perceives exceptional service is our objective.

At Competitive Advantage, Inc. , we recognize that individuals learn in different ways. All of the seminars we present incorporate the senses through exercises, examples and discussions to ensure that each participant comes away with a clear understanding of concepts and their applications.

Seminar topics include:

• Customer service
• Stress management
• Team-building
• Motivation and coaching for Managers
• Help Desk Institute's Certification Seminars

NEW ITIL Certification

As we continue to rely on technology in the way we do business, we are relying more on IT Services and IT Service Management. ITIL (IT Infrastructure Library) provides a set of procedures that encourage best practices in all aspects of IT service delivery and support. Education in ITIL best practices and certification is fast becoming recognized and required in organizations interested in a holistic approach to IT which emphasizes an understanding of custoemr and business requirements.

We are happy to announce ITIL Foundation Certification training since June 2005. Please see our training calendar for dates and locations.

Customized Course Design

Seminars written by Competitive Advantage, Inc. are customizable to ensure that your training needs are met.

We also create training material specific to your company and your training requirements.

Technical Writing

Since 1993, Competitive Advantage, Inc. has been writing and editing software user manuals and technical documentation for software training organizations, software developers and corporations.