A Competitive Advantage sets you apart from others in your industry. Our goal is to raise the bar of excellence and to provide you and your staff with the tools necessary to succeed. We specialize in professional training and documentation. Training is a critical element to a successful organization. You may have the latest equipment, the largest work force and the biggest budget, but, without appropriate and applicable training of your staff, your reputation can suffer. We provide a wide range of training sessions to accommodate various areas of your operation, including customer service, stress management and team building. We are also prepared to customize training or create specific classes to accommodate your areas of emphasis. With the growing realization that help desks and call centers are an integral part of an organization's success, the emphasis on customer service, in all aspects, has likewise grown.

We believe that by elevating the potential of each individual through motivating a positive perspective and initiative, not only each person, but your organization as a whole, will realize the Competitive Advantage.

We have been members of Help Desk Institute (HDI) since 1993, and are primary participants in HDI's Individual Certification Standards Committee. We are also proud to be HDI Authorized Training Partners, enabling us to present HDI's Help Desk certification seminars to our customers. Our president, Virginia Scuderi, is also President of the Capital Area Local Chapter of HDI and is an HDI Support Center Certification Auditor.

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